The view from TeamViewer

TeamViewer is software which has proved immensely helpful in several troubleshooting situations since we began using the remote desktop program last year. It allows our technicians to see and control your machine, taking some of the guesswork out from our side of the equation and hopefully removing some of the frustration from your side. Let’s walk through how to get the program on your machine, how to fire it up and cover some of the situations in which it comes in handy.

While TeamViewer is incredibly useful, it can’t help us if you don’t have the program on the machine you’re working with. We recommend putting a copy on every computer you use for streaming. It’s very small and downloading it beforehand can really pay off. There are a couple of ways you can download TeamViewer, but the easiest way is probably the links we’ve set up on our site for our clients. They can be accessed at: http://stretchinternet.com/tv/. Once there, download the applicable program, and you’re on your way to your first TeamViewer session.

One issue we see repeatedly is many clients know they have TeamViewer somewhere on their machine, but just aren’t sure where it is. Like with our other software, and especially if you have a machine dedicated to streaming, it’s a fantastic idea to throw a shortcut to TeamViewer on the desktop. If you’d rather not put something else on the desktop, or if you’re not the person who set up the computer, take a few minutes to familiarize yourself with the search tool. On a Mac, you should be able to click the magnifying glass in the top-right corner and type in TeamViewer. On windows you can do a “Find” or “Search” from your start menu.

You should see this, but with real numbers when you start TeamViewer

You’ll start TeamViewer like any other application, and when you get there you’ll see a screen with a couple of numbers on it. It will probably prompt you to tell us the numbers, or we might just ask. We’re looking for two different sets: the ID and the password. The ID is a nine-digit number broken down into groups of three. It also has a four-digit password. Often it’s very noisy when we’re trying to get these numbers, so we appreciate your patience as you repeat them multiple times while we try to input them into our side of TeamViewer.

Once you’ve done these relatively simple steps (opening the program and giving us the info) you’re basically done. We’ll be able to see exactly what you’re seeing on the computer, and we can do anything you can do. Of course, we still can’t do some things (plugging in cameras or mixers, hooking up Ethernet cables or making you snacks so you don’t have to settle for a concession stand hot dog and over-carbonated soda between games of your doubleheader), so it’s nice if you can stick around just in case.

Obviously, TeamViewer allows us to do a lot of things. It eliminates the guessing of trying to figure out what one side of the conversation is talking about. Don’t understand what we mean when we say the “speaker icon?” That’s fine. With TeamViewer, we can show it to you. Perhaps you’re running stats and your cameraman is out sick. We call and let you know we need a quick stream restart. You can run up in a break, pop open TeamViewer, give us the info and we can get it running while you don’t miss a play.

TeamViewer doesn’t necessarily replace what you’re doing there on the ground. As mentioned, we can’t plug in devices or make a sandwich, but it does allow us another resource we can turn to if we’re having a communication breakdown (or if the Led Zep in the arena is cranked to 11).

Again, we encourage all our clients to download the program. It’s saved us (and those on site) dozens of headaches, and we know headache reduction is a valuable proposition in the life of a busy SID.

As always, shoot us an e-mail if you have any questions about TeamViewer or anything else.

About The Author

Jon

After spending the last decade in Texas, Jon joined the Stretch Internet team in August of 2011 as an Operations & Customer Care specialist. He has an unhealthy obsession with watching soccer but also enjoys the traditionally American sports like football and basketball.

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01 2012

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